Spydig Online Support
We aim to deal with your enquiries within 2 simple steps below, if you can not find your answer from those steps, please contact us. We will reply you within 24 hours. Online help file can be found here. Step 1 of 2: what's the key reason for your Enquiries regarding Spydig™?
Step 1 of 2: what's the key reason for your Enquiries regarding Spydig™?
- Registration and Serial Number - Lost serial number? How do I register? What is my license code?
- Sales & General Enquiries - How to purchase, where to purchase, how to trial etc.
- How to Use our Products - How do I clean up the spyware programs on my PC?
- Technical Support - Program errors, infections, malware, help with technical queries.
Step 2 of 2: Choose a General Question for Spydig™
Q: I've lost my serial number. What do I do?
A: If you have lost your serial number you may request a copy be sent to you. If your registered email address remains unchanged, simply click on the link below to receive your license details.
To request your Spydig™ serial number, click here.
Q: I've changed my registered e-mail address. What should I do?
A: If your registered e-mail address has changed since ordering the product, please contact customer service and include your name, your previous e-mail address, the product name, and your order number (if known).
Q: How can I get back Spydig™ after I reinstall the system (or upgrade my PC system to Vista)?
A: Firstly, download the relevant program directly from http://www.spydig.com/download.php and install the program that has been downloaded.
Secondly, start Spydig™ and click the "Register" button, then copy and paste the serial number you were supplied with when you purchased into the textbox blank.
Q: what is spyware and anti-spyware program?
A: Spyware(also named as adware) usually means the software that designed to monitor computer activities. Spyware can generate unwanted pop-ups to collect your personal information, or change your PC configuration under the instructions of the designer. With help of spyare, criminals can even disable your computer and steal your identity information.
Anti-spyware program can detect and remove spyware programs that integrated into your computer. Such software must be kept up with the date
Q: What is the differences between viruses and spyware?
A: There are a few differences on the definition of them. Viruses intentionally harm or damage the computer by directly corrupting the system files and applications. With strong spread capability, viruses will even self-replicate to infect as many products as possible, as quickly as possible.
Spyware dose not corrupt system files but will inevitable slow down PC system for it always takes up large amount of memory. Spyware does not self-replicate but will collect user personal information and sometimes may cause great harm.
Q: What is Spydig™?
A: Spydig™ uses the industry-leading detection solution that can easily and effectively scan for spyware and adware in all Windows systems, removing them from PC or putting them into the ignore list with only a few simple clicks. To further protect your PC safe and secure, SpywareCease offers real-time safeguard capability to ensure that the registry, IE browser and all system files are safe from potential threats all the time.
Q: How can spyware get on my computer?
A:There are several ways. Sometimes they sneak into your PC as an automatic download from a website you are surfing, especially those porn sites. Sometimes if you download a free or illegal piece of softeware, such as the crack version of software, spyware programs are always embedded in the installation process. It is also possible that spyware get on your computer via an E-mail attachment that you shouldn? have opened.
Q: Is your program easy to use?
A: Yes, it is extremely easy to use. If you can use a computer, you can use our software.
Q: Why is the Registered version better than trial one?
A: The Free trial version of Spydig™ is designed to identify malicious spyware programs in your Windows system. It is just partially functional.
Registration of Spydig™ allows you full access to scan your entire Windows system for any spyware programs and provide a list of the spyware programs found. After that you can choose to clean list items with selection or automatically remove them all. This will allow you to fully enjoy all functions of Spydig™.
Q: How much does Spydig™ Cost?
A: The Full Price of Spydig™ is US $ 39.95(regular $69.95) --- Save 50%, including a 1 year unlimited upgrade license.
Q: How many payment methods for purchasing Spydig™?
A: You can purchase Spydig™ via Credit Card, PayPal. We also accept Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.
Q: Are all my personal details secure?
A: Yes. SpywareCease.com will not collect or use any information about the visitors to the Web Site and your visit to the Web Site is anonymous.
The information you provide will not be used for any other commercial purposes and will not be sold, rented, leased or otherwise forwarded to any third party with the exception of our sales processor Click Bank, who will process your orders and distribute the goods or services that you have requested.
Q: How do I purchase Spydig™ online?
A: When you finish downloading Spydig™ and are ready to complete the order process, please visit
Q: Is my purchase guaranteed?
A: Absolutely! All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund.
Order Spydig™ now, completely Risk-Free!
Q: "An error occurred when trying to replace the existing file. Delete File failed"
Solution 1: Please make sure to exit the Spydig™ program prior to any updates; Spydig™ requires to close the running application to successfully finish the updating process. To make sure that the Spydig™ program has been totally closed, please check the Spydig™ icon on the system tray: if there were still the icon on the system tray, please right click the icon and then click Exit to close the program; if there were not, the Spydig™ had been successfully closed, and then you could proceed the update process.
If the Solution 1 can not solve this problem properly, please refer the Solution 2 for further help.
Solution 2: Please temporarily disable or exit the anti-virus programs on your computer, some of which are blocking any registry writing on the system startup entry and thus Spydig™ could not properly be installed on the user' PC; Spydig™ does write into the startup entry in order to notify the user that there are problems needed to handle with, however, it does not conflict with some anti-virus programs.
Q: How do I uninstall Spydig™?
A: To uninstall Spydig™ please do the following:
Close Spydig™ if it is currently running.
Uninstall Spydig™ from the Control Panel's Add/Remove Programs utility.
Or you can run Spydig™ uninstall utility from Start menu\Spydig™ programs group.
Q: Can I choose not to run Spydig™ at Windows™ Startup?
A: Just press "Settings" at the interface of Spydig™, unselect "Run at Windows startup", then click OK.
Q: Will Spydig™ work on a Mac? Linux?
A: Spydig™ is currently compatible with Microsoft Windows™ NT4/2000/XP/2003/Vista.
There are no plans at this time to create a version compatible with the Mac, Linux, or any other non-Microsoft Operating System.
Q: Do you offer tech support?
A: Yes, we offer Free technical support 24 hours a day, 7 days a week. Click here to Contact us.
Q: I have Spydig™ but it doesn? remove a particular type of spyware on my computer. What can I do?
A: Just like your anti-virus program, you need to update the spyware signatures in your Spydig™ so that it will catch newly published spyware programs. Go to the interface of Spydig™ and check if it has a update available there.
Q: My Internet Explorer has been hijacked and the strange web page can not be changed from my browser. What should I do?
A: Open Spydig™ and begin scanning for spyware programs. Delete the items that list in the scan result screen and the browser hijackers will be removed by Spydig™
Q: Why I am still experiencing Popup?
A: Spydig™ is able to detect and remove certain types of Popup under the circumstance that they are caused by spyware or malware infection. Many advertising Popup are not deemed malicious and Spydig™ may not be able to stop them.
Q: How can I update Spydig™ to the latest version?
A: Generally, you can either customize automatically or manually update from the ?ptions?and "Update" buttons to process online update if there is any newer version available. When you are ready, need not rebooting your PC, Spydig™ should now run at the newest version.
Q: What is the current version of Spydig™?
A: The current version is Spydig™ 2.0